Work
Experience
2019 - Present
Sr. Technical Writer and Knowledge Manager
In my current role as a Senior Technical Writer and Knowledge Manager, I architect the scalable, data-driven frameworks necessary to transition enterprise content into the Generative AI era. I lead the strategic modernization of our content ecosystem, ensuring every asset is optimized for LLM ingestion and Retrieval-Augmented Generation (RAG) use cases.
By implementing structured authorship standards and KCS methodologies, I have streamlined cross-functional workflows to eliminate knowledge silos and improve data integrity. My focus on user-centric, machine-readable documentation has already increased user engagement by 30%, demonstrating that high-fidelity content is the most critical component in driving both human self-service success and AI-driven automation.
2008-2019
Technical Writer and UX Writer
During my tenure as a Technical Writer and UX Writer, I excelled in documenting and managing various support and copy content types, including Technical, Safety, and Engineering user guides, policies, and programs. My commitment to quality extended to streamlining content creation workflows, which resulted in a 20% reduction in production time. I consistently upheld industry standards while focusing on enhancing the user experience, ensuring that our documentation remained user-friendly and compliant.
2004 - 2008
Technical Trainer
As a Technical Trainer, I developed and delivered training content for both internal and external audiences, effectively disseminating critical knowledge. During this time, I also had the opportunity to certify over 500 employees in specific training programs, highlighting my proficiency in instructional design and facilitation. Collaborating closely with subject matter experts, I ensured that training materials were accurate and up-to-date, contributing to the overall success of our training initiatives.
Skills
& Expertise
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Technical Writing
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Search Engine Optimization (SEO)
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Content Management Systems (CMSs)
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Help Authoring Tools (HATs)
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Standard Operating Procedures (SOPs)
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Software Development Lifecycle (SDLC)
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Knowledge Centered Services (KCSv6)
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Agile Project Management