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Work
Experience

2019 - Present

Sr. Technical Writer and Knowledge Manager

In my current role as a Senior Technical Writer and Knowledge Manager, I have been instrumental in creating and implementing scalable, data-driven content management solutions aimed at elevating our company's content to a state ready for an IPO. I have led efforts to streamline content creation processes, collaborating with cross-functional teams to ensure the highest quality of documentation. Additionally, I achieved significant milestones, such as increasing user engagement by 30% through user-centric documentation, showcasing my dedication to delivering impactful results.

2008-2019

Technical Writer and UX Writer

During my tenure as a Technical Writer and UX Writer, I excelled in documenting and managing various support and copy content types, including Technical, Safety, and Engineering user guides, policies, and programs. My commitment to quality extended to streamlining content creation workflows, which resulted in a 20% reduction in production time. I consistently upheld industry standards while focusing on enhancing the user experience, ensuring that our documentation remained user-friendly and compliant.

2004 - 2008

Technical Trainer

As a Technical Trainer, I developed and delivered training content for both internal and external audiences, effectively disseminating critical knowledge. During this time, I also had the opportunity to certify over 500 employees in specific training programs, highlighting my proficiency in instructional design and facilitation. Collaborating closely with subject matter experts, I ensured that training materials were accurate and up-to-date, contributing to the overall success of our training initiatives.

Skills
& Expertise

  • Technical Writing

  • Search Engine Optimization (SEO)

  • Content Management Systems (CMSs)

  • Help Authoring Tools (HATs)

  • Standard Operating Procedures (SOPs)

  • Software Development Lifecycle (SDLC)

  • Knowledge Centered Services (KCSv6)

  • Agile Project Management

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